What do you do if you have a vulnerable family member and there is a fault with their phone? As we cope with ageing members of our family, it is always good to know if there are any schems that can help avert potential problems.
Did you know that if you meet the criteria, it is possible register a vulnerable family member on a (free) fast track telephone repair service?
I only discovered this when assisting my own parents last week when they had no telephone service, I have spent many hours resolving problems with phone lines in the past, so I know every little tip helps!
My own parents are of a generation where they rely heavily on their landline . They don’t like mobiles, and so far have tried various pay as you go phones with little success as far getting a signal in their home – far too many trees – and they are not really interested!
They found dealing with their service provider (BT) to rectify the fault distressing and trying to navigate their way around the call centres to get information very difficult. The promise of an engineer being sent within 3 working days, with no precise time given, meant that they sat in and waited for 3 days, with no communication from the company until late on day 3 to advise them as to when the visit would happen ( we had given a contact number another family member living close by for this). In fact it took 5 days (weekends don’t count in the day estmate) with my parents being told on day 5 that it could take up to another 3, and much chasing before the phone was repaired.
Fast track phone repairs for vulnerable people
‘What about vulnerable people?’, I asked when picking up the problem and contacting the company myself. Well, it seems there is a one day turnaround scheme for vulnerable individuals, but you have to register (for free) prior to the fault happening.
So, if you have a family member who is vulnerable and reliant on a landline – with a chronic long term illness or disability- check to see if they qualify . According to BT’s literature for their scheme this includes those who are:
• registered as Chronically Sick & Disabled by your local authority social services under the Chronically Sick & Disabled Persons Act (CSDPA) 1970 or
• housebound and can’t leave the house without help because of a chronic long-term illness or disability
Request The Free Priority Repair Scheme forms to complete and register They need to be signed by a health professional.
Unfortunately my own parents do not qualify under the scheme, so for any future problems they will still have to wait in line. Improved communication by the provider would have eliminated a lot of the stress in their situation.
If you do have a family member who is eligible , however, it may be worth checking out before the problem occurs!