Welcome to Fab after Fifty

At Fab after Fifty we are passionate about women over fifty making the best of their lives. There has never been a better time to be 50! We'd love you to join in the conversation. Be Seen. Be Heard. Don’t be invisible. Be Fab after Fifty!

Join Free Today!

Join Our Community Today

Join a community of like-minded women making the second half of life the best half! The Fab after Fifty community is all about informing, sharing and inspiring.

It’s always good to share with friends- old and new, so why not make yourself a cup of coffee or pour a glass of wine and join in the conversation.

Get Started!

Style

Check out our latest style tips and picks to look fabulous over 50!

It’s always good to share with friends- old and new, so why not make yourself a cup of coffee or pour a glass of wine and join in the conversation.

Style

Diet and Fitness

The latest in nutrition and fitness to be healthy over 50!

Diet & Fitness

Beauty

Tips to look best possible fabulous YOU!

Beauty

Career

Whether you're setting up a business or looking for employment, make sure you're marketable over 50

Career

What do you do if you have a vulnerable family member and there is a fault with their phone?


problems with phone imageArticle by Ceri Wheeldon

What do you do if you have a vulnerable family member and there is a fault with their phone? As we cope with ageing members of our family, it is always good to know if there are any schems that can help avert potential problems.

Did you know that if you meet the criteria, it is possible register a vulnerable family member on a (free) fast track telephone repair service?

I only discovered this when assisting my own parents last week when they had no telephone service,  I have spent many hours resolving problems with phone lines in the past, so I know every little tip helps!

My own parents are of a generation where they rely heavily on their landline .  They don’t like mobiles, and so far have tried various pay as you go phones with little success as far getting a signal in their home – far too many trees – and they are not really interested!

They found dealing with their service provider  (BT) to rectify the fault distressing and trying to navigate their way around the call centres to get information very difficult. The promise of an engineer being sent within 3 working days, with no precise time given, meant that they sat in and waited for 3 days, with no communication from the company until late on day 3 to advise them as to when the visit would happen ( we had given a contact number another family member living close by for this). In fact it took 5 days (weekends don’t count in the day estmate) with my parents being told on day 5 that it could take up to another 3, and much chasing before the phone was repaired.

Fast track phone repairs for vulnerable people

‘What about vulnerable people?’, I asked when picking up the problem and contacting the company myself.  Well, it seems there is a one day turnaround scheme for vulnerable individuals, but you have to register (for free) prior to the fault happening.

So, if you have a family member who is vulnerable and reliant on a landline – with a chronic long term illness or disability- check to see if they qualify . According to BT’s literature for their scheme this includes those who are:

registered as Chronically Sick & Disabled by your local authority social services under the Chronically Sick & Disabled Persons Act (CSDPA) 1970 or

housebound and can’t leave the house without help because of a chronic long-term illness or disability

Request The Free Priority Repair Scheme forms to complete and register  They need to be signed by a health professional.

Unfortunately my own parents do not qualify under the scheme, so for any future problems they will still have to wait in line. Improved communication by the provider would have eliminated a lot of the stress in their situation.

If you do have a family member who is eligible , however, it may be worth checking out before the problem occurs!

 

Ceri Wheeldon

Ceri is Founder and Editor of Fabafterfifty.co.uk She is a frequent speaker at events and in the media on topics related to women over 50 , including style and living agelessly. With 20+ years experience as a headhunter Ceri also now helps support those looking to extend their working lives.

More Posts - Website

Follow Me:
TwitterGoogle PlusYouTube

Loading Facebook Comments ...

Add a comment

Skip to toolbar