Article by Savvywoman Sarah Pennells
The Christmas sales have meant bumper takings for the high street and for online stores, with millions of us on the hunt for a bargain. But what happens if you buy something that turns out to be faulty? According to Consumer Direct, problems with clothes are consistently amongst the top ten complaints they receive, with over 20,000 complaints in 2011 (and 40% of those were made in January – the busiest month of the year).
Your rights; the basics
The Office of Fair Trading has a ‘Know Your Rights’ campaign, which is designed to make sure we’re all aware of our rights.
When you buy clothes (or any other goods), even when they are in a sale, they must be of satisfactory quality, fit for...